Terms of use

1. The agreement

This is an agreement between you and Aurora Organics (Aurora Organics), of Kampala, Uganda. By creating an account or using the service you accept these terms and our Privacy policy. If you do not accept them, do not use the service.

You must be at least 16 years old to use Aurora Organics.

2. Not medical advice

Aurora Organics provides cosmetic and wellness guidance only. Read this section carefully.

• It is not a medical device. It has not been cleared, approved, or registered by the FDA, the MHRA, the EMA, or any other regulator, and it makes no claim to diagnose, treat, cure, mitigate, or prevent any disease or condition.
• It does not screen for skin cancer. It cannot detect melanoma, basal cell carcinoma, squamous cell carcinoma, or any other malignancy, and it must never be used to decide whether a mole, lesion, or changing patch of skin needs attention. If you have a mole or lesion that is new, changing, bleeding, or otherwise concerning, see a doctor. Do not wait for a scan result.
• It does not create a doctor-patient relationship, and nothing in it is a professional medical opinion.
• It is not a substitute for professional advice. Never disregard medical advice, or delay seeking it, because of something you read here.
• In an emergency, contact emergency services directly.

The assessment bands, dimension notes, and Ayurvedic lean are cosmetic descriptions of what is visible in a photograph. They are not measurements, not scores, and not clinical findings.

3. Automated output

Assessments, chat replies, and recommendations are generated by an automated system. That system can be wrong. It can misread a photograph, miss something visible, describe something that is not there, or give guidance that does not suit you.

Results vary with lighting, camera quality, angle, makeup, and the model version in use. Two scans of the same skin can differ. Treat the output as one input among many, use your own judgement, and consult a qualified professional for anything that matters.

We do not warrant that any output is accurate, complete, current, or suitable for you.

4. Your account

You are responsible for your account credentials and for everything done through your account. Give us accurate information and keep it up to date. Tell us promptly if you think your account has been accessed without your permission.

One account per person. Do not share an account, and do not let anyone else use yours.

5. Scans and allowances

Scans are metered. New accounts receive a number of free Starter scans. Scans are available at three tiers, Starter, Thinking and Pro, which differ in the model used and therefore in cost and depth.

• Scan allowances have no cash value and are not transferable.
• Allowances are tied to the tier they were granted or bought for.
• If you change tier, any unused allowance on the previous tier is converted to the equivalent value on the new tier rather than forfeited. If a conversion is not possible, we will refund the unused portion.
• We may adjust the free allowance for new accounts at any time. This does not affect allowances already granted to you.

6. Payment and refunds

Paid scan packs and subscriptions are not yet available. When they are, the following applies and prices will be shown before you commit.

• Payments are handled by a third-party payment processor. We do not store your card details.
• Prices are shown inclusive or exclusive of tax as indicated at checkout. You are responsible for any taxes not collected by us.
• Any subscription renews automatically at the interval shown until you cancel. You can cancel at any time, effective at the end of the current billing period.
• Refunds. If you are a consumer in the UK or EU you have a statutory right to cancel within 14 days of purchase. Because scans are digital content supplied immediately, that right is reduced in proportion to the scans you have already used, and you acknowledge this when you buy. Outside those jurisdictions we refund unused allowance on request within 14 days of purchase.
• We will give at least 30 days notice by email before any price increase takes effect for an existing subscription. You may cancel before it applies.
• Nothing here limits your non-waivable rights under consumer protection law where you live.

7. Live scan

Live scan is available on the Pro tier. During a live session, video frames stream in real time to our AI provider for analysis. We do not record or store the video. See the Privacy policy for detail.

Only scan your own face. Do not point the camera at another person, and do not run a session where others are in frame.

8. Acceptable use

You agree not to:

• Upload a photograph of anyone other than yourself, and never a photograph of a child.
• Use the service to obtain medical advice, or present its output as a medical opinion to anyone.
• Scrape, crawl, or bulk-download any part of the service, or access it by automated means other than a standard browser.
• Reverse engineer, decompile, or attempt to extract our prompts, models, or source code.
• Circumvent scan allowances, rate limits, authentication, or any other technical restriction.
• Attempt to make the assistant produce medical, harmful, or off-topic output, including by prompt injection.
• Resell, sublicense, or provide the service to third parties as your own.
• Upload malware, interfere with the service, or place unreasonable load on it.
• Use the service unlawfully or infringe anyone's rights.

9. Your content and our rights

What you upload stays yours

You keep all rights in the photographs and information you upload. You grant us a limited, non-exclusive, worldwide licence to process them solely to provide the service to you: to analyse them, to generate your assessment, and to store the results you asked us to keep. That licence ends when you delete the content.

We do not use your photographs, chats, or profile to train AI models. Not ours, and not anyone else's.

Your reports

Assessments and reports generated for you are yours to keep, download, and share as you wish.

Our rights

The service itself, including the software, design, prompts, product catalogue, and the Aurora Organics name and branding, remains ours. You get a personal, non-transferable, revocable right to use it under these terms, and nothing more.

10. Product recommendations

Recommendations are drawn from our own catalogue and are cosmetic suggestions, not prescriptions. We filter recommendations against the allergies in your profile, but that filter can only work with what you have told us and with the ingredient lists we hold.

Always read the product label and patch test before use. Stop using anything that irritates your skin, and see a professional if a reaction persists. You are responsible for checking that a product suits you.

11. Suspension and termination

You may close your account at any time from Privacy settings. Doing so deletes your data as described in the Privacy policy.

We may suspend or terminate an account that breaches these terms. Other than where a breach is serious, unlawful, or poses a risk to others or to the service, we will give you notice and a reasonable chance to put it right first. You may appeal any decision by writing to info@auroraorganics.co.

If we terminate your account other than for a breach by you, we will refund any unused paid allowance. Before any termination takes effect you will have a reasonable opportunity to export your data. Sections 9 through 16 survive termination.

12. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided as is and as available, without warranties of any kind, whether express, implied, or statutory. We specifically disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, secure, or error free, or that any output will be accurate or suitable for you.

If you are a consumer, this section does not limit any warranty or guarantee you have under law that cannot be excluded.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, revenue, data, or goodwill, arising from or connected to your use of the service.

Our total aggregate liability arising from or connected to these terms or the service, whether in contract, tort, or otherwise, is limited to the greater of the amount you paid us in the twelve months before the claim arose, or fifty US dollars.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

14. Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these terms, from your unlawful use of the service, or from your uploading a photograph of another person without their permission. This does not apply to a consumer acting outside a business.

15. Governing law and disputes

These terms are governed by the laws of Uganda, and the courts of Kampala, Uganda have exclusive jurisdiction over any dispute.

If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory law of your country of residence, nor of the right to bring proceedings in your local courts.

Before starting formal proceedings, please contact us at info@auroraorganics.co. Most problems are quicker to solve that way.

16. General

• Severability. If any provision is unenforceable, the rest remains in force.
• No waiver. Not enforcing a right does not waive it.
• Assignment. You may not assign these terms. We may assign them to a successor in connection with a merger or sale, on notice to you.
• Notices. We contact you at the email on your account. You contact us at info@auroraorganics.co.
• Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control.
• Third-party services. Sign-in providers and our AI provider have their own terms, which apply to your use of them.
• Entire agreement. These terms and the Privacy policy are the whole agreement between us about the service.

17. Changes

This is version 2.0, last updated 29 July 2026. We will give notice of material changes before they take effect. Continuing to use the service after that means you accept them. If you do not, close your account.